Dispatcher’s app

Dispatchers can easily manage tasks and monitor work progress. The employee’s current position and the work status are visualized with a distinctive icon and color on the map.

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Field worker’s app

Field workers have access to an up-to-date task list. Each task provides information describing the work that has to be done. Updating the task status in the field is immediately visible for the dispatcher.

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Dispatcher’s support

Dispatcher’s app

GeoTask functions allow dispatchers to add tasks, set deadlines, and track work progress. Assigning tasks to workers can be done in 2 modes: manual or automatic.

Scheduling appointments

The application shows available time slots, making it easy to schedule appointments with clients.

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Optimizing task allocation

Besides manual task assigning, the dispatcher can choose between 2 automatic options: “minimizing resource usage” or “evening the workload”.

Optimization is based on resource availability, task location, and deadlines.

Supervising task progression

The dispatcher can see the current position of the field worker on Google Maps and their status: “online”, “offline”, “on the way” or “working”. Depending on their types, tasks are presented as icons. An icon’s color indicates the progress status.

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Quantative parameters

 

Tasks can be assigned to a technician/vehicle by the quantitative parameters. We define values in the task’s details section and then identify the features of an employee or a vehicle that meet the task’s requirements

Skills & qualifications

Each task is described by the skills and qualifications necessary to complete it. Each field worker’s profile includes a list of their individual competencies. Tasks are assigned when skills necessary to complete them match the skills listed on the field worker’s profile.

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Field worker’s support

Current task list

Tasks are presented as a list. Every change or update in their status is visible as a notification or a label.

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Task details

When you select a task, you can review its details, like an address, scheduled deadline, contact information, or attachments.

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Task lifecycle

Work performed in the field is registered as a status change and sent through the mobile app. The app also logs the time the status was changed.

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Notifications

New tasks and status changes appear on mobile devices as notifications.

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Notes and attachments

Creating text notes and image attachments makes reporting much easier.

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Forms

Tasks can include forms created in the dispatcher’s app. Data is first collected on a mobile device during fieldwork and then it’s transferred to the dispatcher.

Dispatcher’s view
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Mobile worker’s view
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GeoTask – other feaures

Task templates

Periodical tasks

Support for regions

Confugurable forms support

Apllication – in Cloud or on-premise

Support for file attachments

Integrations

Booking appointments

Google Maps services support

Client catalogues imported from a file

Task imported from a file

Work time reporting