Dispatchers can easily manage tasks and monitor work progress. The employee’s current position and the work status are visualized with a distinctive icon and color on the map.
Field worker’s app
Field workers have access to an up-to-date task list. Each task provides information describing the work that has to be done. Updating the task status in the field is immediately visible for the dispatcher.
GeoTask functions allow dispatchers to add tasks, set deadlines, and track work progress. Assigning tasks to workers can be done in 2 modes: manual or automatic.
The application shows available time slots, making it easy to schedule appointments with clients.
Optimizing task allocation
Besides manual task assigning, the dispatcher can choose between 2 automatic options: “minimizing resource usage” or “evening the workload”.
Optimization is based on resource availability, task location, and deadlines.
Supervising task progression
The dispatcher can see the current position of the field worker on Google Maps and their status: “online”, “offline”, “on the way” or “working”. Depending on their types, tasks are presented as icons. An icon’s color indicates the progress status.
Tasks can be assigned to a technician/vehicle by the quantitative parameters. We define values in the task’s details section and then identify the features of an employee or a vehicle that meet the task’s requirements
Skills & qualifications
Each task is described by the skills and qualifications necessary to complete it. Each field worker’s profile includes a list of their individual competencies. Tasks are assigned when skills necessary to complete them match the skills listed on the field worker’s profile.
Field worker’s support
Current task list
Tasks are presented as a list. Every change or update in their status is visible as a notification or a label.
When you select a task, you can review its details, like an address, scheduled deadline, contact information, or attachments.
Work performed in the field is registered as a status change and sent through the mobile app. The app also logs the time the status was changed.
New tasks and status changes appear on mobile devices as notifications.
Notes and attachments
Creating text notes and image attachments makes reporting much easier.
Tasks can include forms created in the dispatcher’s app. Data is first collected on a mobile device during fieldwork and then it’s transferred to the dispatcher.