Dispatchers can easily manage tasks and monitor work progress. The employee’s current position and the status of the job are visualized with a distinctive icon and color on the map.
Get to know the dispatcher’s app functions
Field worker’s app
Field workers have access to an up-to-date task list. Each task provides information describing the work that has to be done. Updating the task status in the field is immediately visible for the dispatcher.
Get to know the field worker’s app functions
Dispatcher’s support
Scheduling tasks
GeoTask functions allow dispatchers to add tasks, set deadlines, and track work progress. Assigning tasks to workers can be done in two modes: manual or automatic.
Scheduling appointments
The application shows available time slots, making it easy to schedule appointments with clients.
Scheduling appointments
The application shows available time slots, making it easy to schedule appointments with clients.
Optimizing task allocation
Besides manual task assigning, the dispatcher can choose between 2 automatic options: “minimizing resource usage” or “evening the workload”. Optimization is based on resource availability, task location, and deadlines.
Supervising task progression
The dispatcher can see the current position of the field worker on Google Maps and their status: “online”, “offline”, “on the way” or “working”. Depending on their types, tasks are presented as icons. An icon’s color indicates the progress status.
Supervising task progression
The dispatcher can see the current position of the field worker on Google Maps and their status: “online”, “offline”, “on the way” or “working”. Depending on their types, tasks are presented as icons. An icon’s color indicates the progress status.
Alerts
Alerts are notifications for the Dispatcher about tasks and notes. The dispatcher is informed with a message in the form of an alert about an incomplete task, a new note, a rejected task, a task created in the mobile application or a task with high priority.
Skills & qualifications
Each task is described by the skills and qualifications necessary to complete it. Each field worker’s profile includes a list of their individual competencies. Tasks are assigned when skills necessary to complete them match the skills listed on the field worker’s profile.
Skills & qualifications
Each task is described by the skills and qualifications necessary to complete it. Each field worker’s profile includes a list of their individual competencies. Tasks are assigned when skills necessary to complete them match the skills listed on the field worker’s profile.
Quantative parameters
Tasks can be assigned to a technician/vehicle by the quantitative parameters. We define values in the task’s details section and then identify the features of an employee or a vehicle that meet the task’s requirements
Client & Location Module
Contains contact information about regular clients and locations served by the field teams and allows you to manage it with ease. For selected locations or clients, you can create tasks one at a time or multiple tasks at once and view current and completed tasks. A list of active and completed tasks is available for each client and location.
Client & Location Module
Contains contact information about regular clients and locations served by the field teams and allows you to manage it with ease. For selected locations or clients, you can create tasks one at a time or multiple tasks at once and view current and completed tasks. A list of active and completed tasks is available for each client and location.
Warehouse Module
Facilitates equipment management. Transfers of equipment installed or picked up from a customer’s site are visible in the application. Thanks to this, we always know what equipment has been left at the site of the task. We can also indicate which specific equipment should be used in a task, if there are more similar pieces of equipment at a given location. The module also helps to manage the usage of materials for field task execution.
Customer notifications module
The notification module allows you to conveniently create, edit and manage notifications sent to customers in the form of e-mail and SMS. Notifications can be sent in connection with appointment scheduling, change of appointment, change of brigade or employee handling an appointment, or the creation or cancellation of a task within an appointment.
Customer notifications module
The notification module allows you to conveniently create, edit and manage notifications sent to customers in the form of e-mail and SMS. Notifications can be sent in connection with appointment scheduling, change of appointment, change of brigade or employee handling an appointment, or the creation or cancellation of a task within an appointment.
Self-care portal
The client can view the details of their task and change the date of the appointment by selecting the appropriate date and time slot.
Reports
With GeoTask you can easily generate various reports, including tasks, forms, GPS compatibility, productivity, car tracking, SMS sent, GDPR, and optimization reports.
Reports
With GeoTask you can easily generate various reports, including tasks, forms, GPS compatibility, productivity, car tracking, SMS sent, GDPR, and optimization reports.
Field worker’s support
Current task list
Tasks are presented as a list. Every change or update in their status is visible as a notification or a label.
Task details
When you select a task, you can review its details, like an address, scheduled deadline, contact information, or attachments.
Warehouse Module
An employee in the field can access information about where a particular piece of equipment or needed materials are located from the mobile application. He can also add information about equipment not yet registered in the database.
Scheduling appointments
The field employee can easily schedule the next visit from the mobile app, while the current visit is still in progress – without having to contact the customer service department. This makes it easier to find the most convenient appointment for the customer and relieves the burden on the customer service department.
Crew
On the mobile app, the field crew member can see which team he/she is assigned to, and can also contact another field crew member, exchange equipment, tasks, etc.
Photo documentation
Taking a photo through the app is an easy way to confirm that a task has been completed and can also be the basis for investigating the validity of a claim.
Task lifecycle
Work performed in the field is registered as a status change and sent through the mobile app. The app also logs the time the status was changed.
Notifications
New tasks and status changes appear on mobile devices as notifications.
Notes and attachments
Creating text notes and image attachments makes reporting much easier.
Forms
Tasks can include forms created in the dispatcher’s app. Data is first collected on a mobile device during fieldwork and then it’s transferred to the dispatcher.
Dispatcher’s view
Mobile worker’s view
