Frequently Asked Questions

Field Service Management systems are designed to efficiently manage field employees and resources, facilitating work planning outside of offices, such as at client locations. These systems enhance control over deadlines, working hours, and resource utilization, including vehicle fleets. GeoTask, as an FSM system, improves information flow and communication between field workers, dispatchers, logisticians, call center employees, and clients. It enhances operational efficiency, task allocation, and progress monitoring while standardizing completion times for various field tasks.

GeoTask supports planners and dispatchers by assisting in tasks like:

• Planning & scheduling appointments,
• Optimizing task allocation,
• Overseeing task progress,
• Selecting parameters and skills for each task.

Additionally, it provides field workers with tools for:

• Accessing up-to-date task lists & details,
• Task life cycle registration,
• Notifications,
• Note updates and attachments,
• Form submissions.

Yes, GeoTask offers a mobile app for field service employees, compatible with Android operating systems.

Yes, with GeoTask you can plan routes considering road restrictions, including those specific to large trucks.

GeoTask provides statistics on completed tasks and working times for each employee, allowing you to compare their efficiency using the report module.

GeoTask provides two task allocation options:

• Minimizing resources – the system allocates as many tasks as possible to as few vehicles as possibles
• Equally distributing tasks among employees, resources, vehicles, or teams

Factors considered in both options include:

• Task priority
• Client and fieldworker working hours
• Time needed for task completion and travel
• Required skills
• Vehicle capacity

GeoTask allows real-time adjustments to planned routes by recalculating or editing tasks. Dispatchers can utilize the optimization engine or make manual changes. Automatic updates, according to set arrangements, can also be introduced.

No, there is no limit on active users.

Yes, during the free demo call, and after the meeting, you can access GeoTask for a one-month paid trial.

• Software as a Service (SaaS) with an inclusive license price.
• on Premise with a one-time license payment and a quarterly system maintenance fee covering map services.

If you allocate tasks among more than 15 teams, vehicles, or fieldworkers, and each performs over 10 tasks, GeoTask can provide benefits surpassing its costs within the first month. Details depend on your licensing model. Explore our case study page to learn more about the benefits of Field Service Management.

We can tailor our offers based on your individual needs, depending on the number of tasks for your employees.

Yes, GeoTask can be installed on external servers.

Our contracts are signed for an indefinite period with one month’s notice.

Yes, GeoTask includes a REST API allowing automatic task loading from external CRM systems and feedback on task completion.

GeoTask can be integrated with warehouse systems for delivery schedule preparation and cargo loading order determination. Contact us to explore integration possibilities.

Absolutely. In addition to the out-of-the-box solution, we can tailor functionalities to your unique requirements. We recommend starting with the basic version and adding features as needed. Read more about this in our e-book, “System for managing employees in the field. Effective implementation.”.