Field Service Management for Telco Operators | Workforce Management

Optimize your field service operations everywhere. Today.

Field Service Management System for telco operators, internet & cable tv providers

Most Internet Service and Cable TV Providers worldwide are nowadays facing growing demand for high capacity but have limited staff available. In the middle of NGN and 5G revolution, operators need to maintain strict SLAs, despite having fewer technicians doing network reconfigurations & less time to travel. Safe field-work environment and paperless information exchange is a necessity.

Discover GeoTask – Field Service Management system for telco operators

Geospatial. Powered by Google Maps™. Available in the Cloud. Accessible online and on mobile. Compatible with TM Forum. Ready for immediate use.

GeoTask FSM has been successfully implemented by Tier-1 operators and is fully prepared to operate in environments compliant with the TM Forum Open API standard. The system supports key interfaces from the TMF family.

30

First-time fix rate improvement

15

increased NPS

80

back-office productivity increase

15

Fewer incidents related to safety and execution accuracy

25

Driving distance per task reduction

GeoTask features

Streamline field operations with advanced scheduling and routing

automate & optimize scheduling of all field tasks across your organization
respond quickly to any unforeseen circumstances, such as a network outage or a sudden absence of field staff
manage complex itineraries, taking into account various job types, required skills, equipment needs and more
benefit from real-time routing & mobile navigation

Let’s talk about your field operations

Globema has over 25 years’ experience in implementing geospatial solutions to over 700 telecoms & cable companies, mainly based in North America and Europe. Our Field Service Management solutions support are used by over 6,000 field service professionals and streamline over 140,000 field tasks per month.

Learn more about our telco experience and our customer success stories.