TYLKO, a Polish custom furniture manufacturer, entered new international markets. The new scale of operations meant the company had to start collaborating with subcontractors who would handle furniture delivery and assembly.
In this situation, planning routes across multiple countries, incorporating time windows into planning, and estimating the time required for on-site furniture assembly, were processes that urgently needed standardization and streamlining. The goal was to provide customers with the highest quality of delivery and assembly services alongside a premium product, ensuring consistent customer experience (CX) regardless of their location.
To achieve this goal, our client opted for digitalization and implemented the GeoTask Field Service Management (FSM) system.
Read our case study to find out:
- How GeoTask helped automate the planning of complex schedules and optimize delivery routes
- How the mobile app for drivers facilitates the daily work of field assembly crews
- How our GeoTask FSM system reduced paper-based workflows and provided dispatchers with real-time visibility into task execution
See how GeoTask supports our client in managing collaboration with multiple delivery partners!