Delays in task execution can lead to substantial financial losses. That’s why efficient planning, coordination, and seamless task performance are essential for field teams. In GeoTask 22, we’ve introduced a range of innovations aimed at addressing the everyday challenges faced by mobile workers and dispatchers. These latest enhancements make GeoTask even more responsive to user needs, boosting both comfort and productivity in the field. Let’s take a closer look at what’s new!
- A few words about GeoTask
- Tasks divided into stages – go through each task step by step
- Task closure codes – information on why a task was not completed
- Address quality verification – crews arrive even faster
- Export data to a Word file – send complete documentation with one click
- Button linking to external systems – faster access to data
- Automatic warehouse alerts – never run out of equipment again
- Faster, simpler, clearer – additional improvements to everyday work in GeoTask
- What’s next? Try GeoTask 22 and discover what’s coming
What is GeoTask?
GeoTask is a Field Service Management tool that allows you to improve field operations, optimize task assignments, and monitor your team in real time. The system includes apps for both mobile workers and dispatchers/logistics personnel.
- Planning time reduced by 80%
- Up to 40% more tasks completed
- Travel and overtime costs reduced by 30%
Tasks divided into stages – go through each task step by step
Field tasks often consist of multiple stages. For example, installing new equipment requires power shutdown, disconnecting the old device, connecting the new one, restoring power, and then checking if everything works correctly.
Each task in GeoTask can now be divided into specific activities (subtasks). Each subtask has its own status and defined duration, and the crew can report the completion of each one individually. It’s also possible to enforce the requirement of subtasks or dictate that they must be completed in a specific order.
Results
- Teams know exactly what to do, step by step
- There’s no risk of skipping any activity
- It’s easier to monitor how much time each activity takes and identify areas for improvement
- Work time can be accounted for more accurately
Completing specific subtasks can also trigger automated processes in other systems. For example, during an Internet outage repair task, the “service restoration” subtask is logged earlier. As a result, the repair time is counted from the actual moment the service is restored, not from when the overall “outage repair” task is marked as completed.
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Task closure codes – information on why a task was not completed
We’ve introduced the ability to provide information on why a task was not completed, or what the outcome of its completion was—these are called closure codes, predefined by an administrator. Previously, it was only possible to mark a task as “not completed” without adding any additional context.
Results
- Generate more useful reports and analyses
- Automate actions such as ordering parts, issuing invoices, or escalating problems to higher support levels
- Identify and eliminate recurring issues and their causes
- Better measure team effectiveness and service quality
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Address quality verification – crews arrive even faster
Incorrect or imprecise addresses hinder planning and task execution in the field. Many field assets, like utility poles, don’t have precise addresses at all.
If you don’t have exact location coordinates, proper geocoding (determining coordinates from, e.g., an address or postal code during the planning stage in GeoTask) becomes a challenge.
GeoTask 22 evaluates address quality during the geocoding process (based on data returned by the Google Maps API) and assigns one of the following quality levels:
- Exact – coordinates based on the actual location of a building (e.g., the precise home address)
- Near the road – location estimated from nearby buildings on the same street
- Center of the area – coordinates correspond to the center of a building, street, or district
- General area – approximate location, e.g., for a city or region when precise address data is unavailable
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Results
- They can assess address accuracy during the planning stage
- Wrong address data can be corrected faster
- It’s easy to identify addresses that may be harder to reach and assign alternative ones
- Route planning from one task to another becomes more accurate—fewer kilometers traveled, more on-time visits
- A dispatcher can manually pinpoint the exact map location for mobile navigation to guide the field worker precisely
Export data to a Word file – send complete documentation with one click
Users needed a way to quickly gather task-related data in a format suitable for sharing, archiving, or reporting. We’ve introduced a feature that allows exporting task data to a Microsoft Word document.
Thanks to this feature, you can download complete task information—including data collected during fieldwork—in a single, editable Word file.
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Results
- Ability to share full task details with stakeholders, e.g., a printed document for customer signature or warehouse use for order fulfillment
- Easy creation of field reports and documentation
- Convenient access to comprehensive task data in a consistent format outside of GeoTask
- Improved organization and archiving. Collected information in a single, well-structured document makes archiving and future access easier
Button linking to external systems – faster access to data
Field technicians often need access to information from other systems, such as invoice numbers, map positions, or customer data.
Previously, they had to leave the GeoTask app, separately log in to another system or website, and search for the location or other task context. This process was inconvenient and time-consuming.
In GeoTask 22, we introduced a button in the mobile app that redirects the user to an external system within the task context. This button can be configured to link to any system of your choice. For example, it can link to a GIS app where the technician can view the network at the precise location referenced by the task. The technician no longer needs to launch another app and search for the relevant place, instead, they’re taken directly to the task context.
Results
- Field staff have faster access to task-related information from external sources
- Increased convenience and efficiency in field operations
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Automatic warehouse alerts – never run out of equipment again
A lack of necessary equipment in the warehouse can lead to work delays and a range of resulting negative consequences.
To prevent low stock levels from being noticed too late, we’ve introduced automatic SMS and email alerts for warehouse personnel. These notifications are sent when stock levels fall below predefined thresholds.
This is especially important for rare or hard-to-replace equipment, where restocking may take time and significantly delay work.
Results
- Immediate response to low stock levels
- Fewer operational downtimes caused by unexpected warehouse shortages
- Greater flexibility in inventory management—no need to overstock “just in case”
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Faster, simpler, clearer – additional improvements to everyday work in GeoTask
When developing GeoTask, we think not only about organizational benefits but also about each individual user. We place great emphasis on the app’s UX. We want it to make daily work as efficient as possible. That’s why we’ve introduced a number of enhancements:
Import material information via CSV: Instead of manually entering each warehouse item individually, you can now upload them all at once using a single file.
Organized attachments in the mobile and web app: Add files directly from your mobile device, and enjoy better organization through file grouping.
New filters and sorting on the task list: Easier planning and quicker access to key data.
Holiday configuration: Flexibly manage work schedules by including public holidays.
What’s next? Try GeoTask 22 and discover what’s coming
Want to improve how your field teams are managed? Get in touch with us! We’d be happy to tell you more about GeoTask’s capabilities and the details of the latest updates.
And we know these changes aren’t all you’ve been waiting for! We’re already working on the next version, which will include:
- A new, configurable reporting module
- Custom filter templates for the task list
- Improvements to data loaders
