Planning and executing fieldwork without modern technology is practically impossible. This is especially true for companies that handle fieldwork commissioned by their customers, such as businesses offering HVAC maintenance or managing telecom network outages. In addition, the pressure is constantly increasing to meet deadlines, maintain high service standards, and provide real-time updates on job progress.
In a previous article, we explored how Field Service Management (FSM) systems streamline subcontractor coordination. Now, let’s dive into how FSM solutions, like our own GeoTask, can support businesses that manage commissioned fieldwork while also handling subcontractors.
What challenges arise in this type of operational model, and how can implementing GeoTask make a difference? Let’s see!
What Challenges Do Companies Face When Performing Commissioned Fieldwork?
Ineffective Communication
A lack of clear communication about work progress and potential delays can leave customers feeling uncertain and out of control when it comes to their commissioned tasks. This breakdown in information flow can erode trust, diminish the perception of service quality, and ultimately hurt your business’s reputation.
Inefficient Work Planning and Coordination
When managing fieldwork for multiple clients, poor planning and coordination can lead to time-consuming processes, delays, and missed deadlines.
Limited Flexibility
A lack of adaptability in responding to unforeseen changes—whether it’s a vehicle breakdown, staff shortages, or last-minute changes to the job site or delivery deadline—can cause delays and frustrate customers.
Complex and Inconsistent Reporting and Settlements
Without consistent and transparent reporting, it becomes difficult for both you and your customers to track whether tasks were completed as commissioned. This lack of clarity can breed mistrust and lead to disputes during the settlement process.
Field Service Management systems like GeoTask directly address these challenges. With GeoTask, you can efficiently manage your team, automate task assignments, track progress in real-time, and facilitate seamless communication between field crews, dispatchers, customers, and subcontractors.
The Benefits of Managing Commissioned Fieldwork with GeoTask
Optimized Task Assignment
GeoTask automates the scheduling process by assigning tasks to employees based on their skills, availability, and location. The system ensures an even distribution of work while respecting employees’ working hours.
Streamlined Mobile Crew Management
GeoTask makes managing mobile teams and individual employees easy and intuitive. Through the mobile app, team members can view their schedules, crew assignments, and all task details needed to complete their jobs efficiently. For customers commissioning multiple tasks, crews can even be permanently assigned to handle their specific work.
Enhanced Transparency of Task Statuses
Dispatchers gain full visibility into which tasks are being performed for each customer. GeoTask allows them to quickly verify the status of ongoing work, identify any delays or deviations from the plan, and keep both field crews and customers informed.
Seamless Management of Repeat Customers
GeoTask simplifies the management of repeat customers by storing essential details like contact information, addresses, and a complete history of completed work. This allows your team to easily track past projects and manage ongoing customer relationships with efficiency.
Real-Time Task Progress Tracking and Reporting
GeoTask’s time monitoring and automatic reporting features provide real-time insights into task progress. Dispatchers can swiftly address any issues and share up-to-date progress with customers. For added transparency, customer representatives can be granted access to monitor their specific tasks without interfering in assignments or viewing other customers’ work.
Efficient Reporting and Work Settlements
GeoTask automatically generates reports on task progress, employee productivity, and resource usage. This ensures both dispatchers and customers have a clear, accurate view of working hours and the scope of completed tasks. The transparency builds trust and expedites the settlement process.
Customer Data Security
GeoTask ensures that customer data is secure, even when subcontractors are handling multiple commissions. Customers can track the progress of their own tasks, but they cannot access any information about other clients, which may include their competitors. Similarly, when downloading tasks via API, customers only receive data relevant to their own projects, maintaining confidentiality across the board.
GeoTask enables effective management of collaboration between your business, multiple customers, and subcontractors.
Read more about working with subcontractors in our article: Effortlessly Manage Subcontractor Fieldwork with a Field Service Management System.
Seamless Integration with Other Tools
GeoTask can be easily integrated with other business systems like CRM and ERP. This integration streamlines information flow between departments, improving communication and accelerating the execution of fieldwork tasks.
How Else Does GeoTask Enhance the Management of Commissioned Work for Multiple Customers?
GeoTask doesn’t just streamline day-to-day customer management and task tracking. It can also play a pivotal role in shaping your business strategy and driving growth in areas such as:
Data Analysis and Forecasting: Leverage Insights to Build Your Strategy
With GeoTask’s powerful analytics and comprehensive data on monthly commissioned and completed tasks, you can gain valuable insights into customer demand trends. This helps you forecast future demand and optimize your resource allocation. For instance, identifying periods of increased commission activity can help you better plan for scaling your workforce.
Scalable and Adaptable to Your Changing Business Needs
GeoTask is designed to scale alongside your business. As your company grows, you won’t have to worry about outgrowing the system or investing in new software. Its flexibility allows you to tailor it to the specific needs of your business, whether you’re a telecommunications operator, a furniture assembly service, or a lab sample collection company. If your business involves fieldwork, GeoTask is the right fit.
Field Service Management software is essential for companies managing fieldwork for multiple clients. By optimizing task assignments, tracking working time and task progress, ensuring seamless communication with customers, and simplifying work settlements, FSM solutions like GeoTask offer countless benefits to streamline operations.
Learn More!
Want to find out how GeoTask can revolutionize fieldwork at your company? Contact us today to learn more. Our experts will walk you through the system’s capabilities and demonstrate how it can enhance your field operations.