Effective fieldwork management often depends on seamless collaboration with subcontractors and commissioning customers. This necessitates precise coordination of your company’s operations with those of external entities. Responding to this challenge and valuable user feedback, GeoTask 20 introduces new features designed to streamline collaboration with subcontractors and commissioning parties. Additionally, we have enhanced scheduling functionality, crew management, and data safety measures. Continue reading to discover all the details of this exciting update!
Streamlined Management of Subcontractor Collaboration
Commissioning tasks to subcontractors is a common practice. Yet, even companies utilizing Field Service Management systems often face limitations in managing and supervising tasks delegated to external partners.
To address this, GeoTask 20 introduces advanced subcontractor collaboration features. Our system supports various collaboration models. For instance, you can assign tasks to subcontractors and simply await their completion reports, or you can maintain closer oversight, deciding which tasks to delegate and which to retain for your in-house team.
In the GeoTask app, dispatchers have full visibility into which crews work for specific subcontractors, the tasks assigned to each subcontractor, and their current status. Subcontractors, on the other hand, can only access information relevant to their assigned tasks.
This dual-view approach ensures enhanced control, better organization, timely task completion, and improved communication with end clients, ultimately leading to higher client satisfaction.
Automatically generated reports provide easy access to information on the tasks completed by each subcontractor, facilitating better management of task outcomes and settlements.
More Convenient and Efficient Scheduling
- We have enhanced the work scheduling process, enabling planners to create schedules for entire crews or individual mobile workers with ease.
- Now, a single employee can be assigned to one crew during a specific part of the workday and reassigned to a different crew or individual tasks later in the same day.
- The new, more transparent schedule layout simplifies the monitoring of tasks and field crews.
- Repeating schedules can be effortlessly copied and moved to the next week, eliminating the need to recreate them from scratch. This significantly accelerates the workflow for planners.
Enhanced Communication with Field Workers via the Mobile App
In our GeoTask Field Service Management system’s mobile app, employees can access comprehensive details of their assigned tasks. This includes client information, addresses, task requirements, and, if the Warehouse module is active, the assigned equipment.
Field workers can also view their entire work schedule for the current and upcoming days. They can check whether they are scheduled to work alone or in a crew, see which team they have been assigned to, and identify their crew members.
Enhanced Data Security in the Mobile App
The safety of our client data is our top priority. To bolster security, the new version of GeoTask introduces advanced access controls. When users log into the mobile app for the first time, they use a complex password. For subsequent logins, users can opt for a PIN or biometric authentication, such as fingerprint or face recognition. These secure login options enhance access protection while ensuring convenient everyday use.
Explore the Capabilities of GeoTask 20
We invite you to experience the latest features of our Field Service Management solution. Contact us to access a demo of GeoTask and discover how it can streamline your daily operations!